Communications

  • The communications team is responsible for maintaining effective communications within Charlotte-Mecklenburg Schools. It also serves parents and community members by delivering clear, timely and accurate information about CMS. In addition, we communicate the objectives and accomplishments of ֶƵso that the public effectively understands district functions and goals.

  • The communications staff encourages and coordinates news coverage with the media, arranges staff interviews and provides responses to requests for information to promote full public understanding of ֶƵissues, policies and accomplishments.

    As a department, we:

    • Provide timely and complete responses to requests for information pursuant to the Freedom of Information Act (FOIA).
    • Produce publications with substantive and timely information.
    • Support the individual schools, Board of Education, superintendent, chief operating officer and other executive staff in actively communicating Board actions, new education policies and procedures and ֶƵprograms.
    • Build community support for Charlotte-Mecklenburg Schools.

    Our Work​: 

    Provides timely information both internally and externally using:

    • Media releases, alerts and advisories and news releases. 

    • Website: The ֶƵwebsite provides daily news and information updates on policies, schools, programs and emergency notifications.

    • Social media: ֶƵposts regularly to the Charlotte-Mecklenburg Schools on Facebook, Instagram, LinkedIn and @CharMeckSchools Twitter account.

    • ​ֶƵInsider: ֶƵInsider is a weekly employee e-newsletter distributed to all 18,000-plus district employees.
    • ֶƵCommunications emails, Parent Square and Connect 5 telephone systems provide ֶƵfamilies and staff with important information on the district and information specific to their school or program. If you are not receiving alerts, please update your information by contacting your student's school.

    Media Guidelines

    Guidelines for Charlotte-area media

    The Charlotte-Mecklenburg Schools Communications Department's goal is to provide clear, timely and accurate information about the district. ֶƵstaff believes it is important to be open and accessible to the media to ensure the public understands district functions and goals effectively.

    The Communications staff is available to coordinate news coverage with local media, arrange staff interviews, and respond to requests for information. There are media relations specialists and a dedicated media line and an email box, media@cms.k12.nc.us to assist local and national media with their requests. The media line, 980-343-6243, is staffed during normal ֶƵoffice hours.